Missed Calls Report

The Missed Calls Report highlights numbers that are receiving a high number of unanswered or busy calls. Use it to spot service quality issues and help customers who may be missing business.

When to Use This Report

• Find numbers with high missed call counts
• Identify patterns of busy or unanswered calls
• Check service quality after a carrier change or network issue
• Proactively alert customers about missed calls

Filters

For general guidance on running reports and using filters, see Using Reports.

Call Details

• Call Date On or After / Before — filter by when calls were made
• Wholesale Billing Period — filter by billing period
• Carrier (CDR) — filter by carrier from the call data

Missed Call Classification

• Carrier Status — filter by call outcome:
  • Answered — calls that connected
  • Busy — calls that received a busy signal
  • Unanswered — calls that rang but were not answered
  • Unknown — calls with no carrier status recorded
• Max Duration (seconds) — only include calls shorter than this duration. Short unanswered calls often indicate genuine missed calls.
• No Termination — only include calls with no termination number recorded
• No B Leg — only include calls with no B leg (no onward connection)

Limit

• Minimum Missed Calls — only show numbers with at least this many missed calls. Set a threshold to focus on numbers with a real problem.

Customer and Number Details

Filter by customer and number properties. See Using Reports for details.

Output Types

• On Screen — standard tabular view showing missed call counts per number
• CSV Output — full data export for spreadsheet analysis
• Print — print-friendly layout

Tips

• Set Carrier Status to Unanswered and Max Duration to a low value (e.g. 5 seconds) to focus on genuine missed calls rather than voicemail pickups.
• Use the Minimum Missed Calls threshold to filter out numbers with only one or two missed calls and focus on real problems.
• Run this report weekly and contact customers whose numbers show a pattern of missed calls.