No Call Since Report

The No Call Since Report finds numbers that have not had any call activity since a given date. Use it to identify dormant numbers that may need attention or could be disconnected.

When to Use This Report

• Find numbers with no recent activity that customers may be paying for unnecessarily
• Identify potentially disconnected or misconfigured numbers
• Review inactive numbers before a contract renewal
• Clean up number inventories by finding unused numbers

Filters

For general guidance on running reports and using filters, see Using Reports.

Date Filters

• No Call Since — show numbers with no calls since this date. For example, setting this to three months ago finds numbers that have been inactive for at least three months.
• Minimum Calls in Period (On or After / Before) — optionally require that the number had at least a certain number of calls in a separate date range, to confirm it was once active
• Ignore Calls Shorter Than (seconds) — ignore very short calls (e.g. under 5 seconds) that may be test calls or misdials

Customer and Number Details

Filter by customer and number properties. See Using Reports for details.

Output Types

• On Screen — standard tabular view showing inactive numbers
• CSV Output — full data export for spreadsheet analysis
• Print — print-friendly layout

Tips

• Start with a No Call Since date of three months ago to catch clearly inactive numbers without flagging those with seasonal usage patterns.
• Use the Ignore Calls Shorter Than filter to avoid flagging numbers that only received very short test or robo-calls.
• Cross-reference results with the Service Charges Report to see what customers are paying for inactive numbers.