A carrier is a telecommunications supplier that provides your phone lines and handles call routing. Each carrier record tracks which services they provide and stores their API credentials if you use automated provisioning.
Carriers connect to the rest of the platform in several ways:
- Numbers use carriers for calls (Call Carrier) and lines (Line Carrier)
- Features can be linked to a carrier for tracking wholesale costs
- Services use carriers as their provider
- Tariffs can be flagged as carrier-specific for wholesale rate cards
Key Features
- Track which services each carrier provides (calls, lines, features, services)
- Link carriers to numbers, features and services across the platform
- Map carrier charge bands to your internal call types
- Handle non-call charges like line rentals and installation fees
- Set up automated provisioning through carrier APIs
Field Reference
Carrier Name
Name
The name of the telecommunications carrier. Maximum 30 characters.
Usage
Call Carrier
Whether this carrier provides call services. When set to Yes, this carrier appears in the Call Carrier dropdown on numbers.
Line Carrier
Whether this carrier provides line services. When set to Yes, this carrier appears in the Line Carrier dropdown on numbers.
Feature Carrier
Whether this carrier provides features. When set to Yes, this carrier appears in the Carrier dropdown on features.
Service Carrier
Whether this carrier provides services. When set to Yes, this carrier appears in the Provider dropdown on services.
Required For Run
The billing runs that need this carrier’s data before they can start. If a carrier’s CDR files haven’t been loaded, the billing run waits. Set to None if the carrier’s data isn’t needed for billing to proceed.
CDRs in Arrears (Months)
How many months this carrier’s CDR files typically arrive late. This tells the platform to expect delayed data and handle it correctly during billing.
Provisioning
Use Provisioning API
The API connection to use for automated provisioning with this carrier. This is an expert mode field.
Tabs
When viewing a carrier, the following tabs show related information:
- Numbers — All numbers using this carrier (as call carrier or line carrier)
- Features — Features linked to this carrier
- Updates — Audit trail of changes to this carrier record
- Notes — Notes attached to this carrier
Deleting a Carrier
You can delete a carrier if it has no references elsewhere in the platform. If numbers, features, services, CDR files, call types or transactions still reference this carrier, you need to remove or reassign those links first.
In This Section
- Carrier Call Types — Map carrier charge band codes to your internal call types
- Carrier Transactions — Handle non-call charges from carriers
- Carrier Transaction Types — Map carrier product codes to your internal transaction types