Managing Features

Overview

Features are where most one-off and recurring charges are configured. A feature can be attached to a customer, service, or number depending on what you are billing.

Use this guide when you need to:

• add a new recurring or one-off charge
• change pricing on an existing charge
• drop or reinstate billable items cleanly

For full field-level reference, see Features.

Common Tasks

Add a feature

1. Open the customer, service, or number.
2. Use Add → Feature.
3. Select the feature type and charging details.
4. Save and confirm the effective date.

Change an existing feature

1. Open the feature record.
2. Choose Edit.
3. Update charge values and effective-from settings.
4. Save and review generated adjustments.

Drop or reinstate

• Drop workflow: Dropping features
• Reinstate workflow: Reinstating features

Related Guides

• Managing Services
• Managing Numbers
• Tariff setup