Stripe initial setup

Link the correct Stripe account, then ask Support to activate it on the platform.

What you need: Elevated platform access for the dealer and someone authorised to connect the Stripe account.

Connect the account

The administrator responsible for payments should check the dealer and test/live environment before authorising access.

1. Open Integrations > Stripe > Account Linking.
2. Check the dealer and environment shown on the page.
3. Click Connect with Stripe. Authorisation opens in a new tab.
4. Authorise the intended Stripe account.
5. Ask Support to complete activation on this platform.
6. Return to Account Linking and check the account, charges and payouts status.

Authorisation alone does not activate collections. If Connect is unavailable, ask Support to check the platform setup.

Complete Stripe Onboarding appears when the linked account needs further verification. Complete the requested information before expecting charges to work.

Choose payment features

Card and Direct Debit collection depend on the enabled platform modules, dealer settings and provider capabilities.

For BACS Direct Debit, ask the account administrator to confirm that the Stripe account supports the required collection method. Support should also confirm the platform’s Direct Debit setup.

Telephone and card-reader payments

Telephone (MOTO) payments and card-reader payments are separate settings. Both are off by default.

Enable only the methods the dealer intends to use. Telephone payments also require the relevant customer, payment and card permissions.

Check reader availability and status on the Stripe integration page before taking a card-reader payment.

See Payment cards and taking a telephone payment.

Existing connections

API Keys is a read-only reference for legacy configuration. Use Account Linking to connect an account.

Disconnecting a linked account stops its collections until the connection is restored. Check the account and pending work before disconnecting.