Credit Limits and Auto-topups
Five worklists in the Credit Control menu watch the exposure that builds up between invoices: two for credit limits, three for automatic topups.
They share a shape. Each is a filtered list with a search box and an Export CSV button, a Showing picker for team or personal scope, and an Add TODO button on every row so nothing is worked twice.
Credit Limits Reached and Approaching
Section titled “Credit Limits Reached and Approaching”Credit Limits Reached lists customers who have hit one of their credit limits. Credit Limits Approaching lists those within 20% of one.
Columns are the customer, which limit, the current amount against the limit, the usage as a percentage, and whether a relevant TODO already exists.
Filters: a customer search, the limit type (Customer credit, Prepaid credit, Unsent credit, Calls credit or Overdue credit) and whether the customer already has a relevant TODO.
Add TODO opens a short form with the subject pre-filled, for example “Customer credit limit reached - Acme Ltd”, a due date and optional details. It is raised under the Credit Limit Check type and assigned to you.
Things to know:
- Only active customers appear, and never one marked Do Not Chase.
- The overdue-credit view also excludes customers on a final-invoice status.
- A limit type your Form Fields configuration hides is never even queried. It cannot appear in the list, the CSV or the menu badge. Two colleagues with different field permissions therefore see different lists, which is intended.
- The pages need list access to both customers and invoices, plus at least one visible limit field. Without that the menu entry disappears.
For the limits themselves, see Customers.
Auto-topup worklists
Section titled “Auto-topup worklists”These three appear only where the auto-topup module is switched on.
Recent Auto-topups
Section titled “Recent Auto-topups”What the topup engine actually did. Columns are the customer, when, the outcome with its reason, the amount, the basis against the trigger, and the TODO state.
Filters: the period (last 7, 30 or 90 days, or all history), the outcome (payment created, expected payment only, or cooldown suppressed) and the method (card or Direct Debit).
Needs list access to payments and expected payments as well.
Auto-topups Near Trigger
Section titled “Auto-topups Near Trigger”Customers whose basis amount is within 20% of their trigger, so you can see a topup coming.
Auto-topup Issues
Section titled “Auto-topup Issues”Configuration or payment-method faults that would stop an enabled profile collecting. The specific reason is shown for each customer:
| Issue | Meaning |
|---|---|
| Automatic collection is disabled | The customer is not set to collect automatically |
| Payment method is not enabled for auto-topups | The chosen method is not available for topups |
| No valid payment card is available | There is no usable card |
| Payment-card topup timing is not configured | The card topup timing settings are missing |
| No valid Direct Debit is available | There is no usable mandate |
| Direct Debit topup timing is not configured | The Direct Debit topup timing settings are missing |
| Waiting for the minimum interval between topups | The last topup was too recent |
| Collection setup requires attention | Something else about the setup needs looking at |
Filter by reason to work one class of problem at a time.
TODOs raised from the auto-topup pages use the Payment type.
For the profiles themselves, see Auto-topup Profiles.