Credit Control automation and Finance release

The daily Credit Control run checks balances and enrols customers who need chasing. It prepares each pipeline’s next work.

What you need: Credit Control access and the permissions for the work you review. Finance release needs Run Chase Sends.

The daily automated run

The run checks payments and credits before deciding which invoices need chasing. It follows each pipeline’s working days and send times.

Contact stages use one of two modes:

• Automatic prepares and queues emails, letters or SMS messages that pass the sending checks.
• Create for Approval prepares messages for staff to review. This is the default for contact stages.

Non-contact stages can use Manual mode. These include phone calls and review tasks.

The run also creates tasks and puts charges or restrictions forward for review. A review does not itself restrict service.

Review prepared correspondence

Credit Control staff should check prepared letters and messages before releasing them.

1. Open Credit Control > Send Correspondence.
2. Review the pending items and open any customer or invoice that needs checking.
3. Approve the eligible correspondence using the actions available to you.

See Send Correspondence for approval permissions and history.

A prepared, approved or queued message has not yet completed delivery. When contact completes, the ordinary contact stage moves on. This does not run the next stage straight away.

Check early reminders

After Finance release, the run can prepare early reminders through the next working day.

Open Credit Control > Chasing and select Upcoming early reminders to review them. Prepared only identifies work prepared before its first actionable assessment.

If payment clears the invoice before staff have worked on it, the platform can remove the untouched draft work. It does not count this as cash recovered through chasing.

Enrol a customer yourself

Open Credit Control > Not being chased, select eligible customers and choose their pipelines. Then click Enrol selected.

This creates the chase records. It sends nothing itself. See Chasing for eligibility and operator actions.

Checks before contact

Before contact, the platform checks the balance, due date and send times. It also checks past attempts, holds and payment plans.

It also checks Do Not Chase, contact gaps and attempt limits. Resolve the reason shown against blocked work before trying again.

The Finance release gate

Check incoming payments before releasing the daily Credit Control run, so customers who have paid are not chased unnecessarily.

What you need: the Credit Control section and Run Chase Sends permission. Your platform must have Finance Release Required switched on.

Release today’s run

Finance, or someone acting on their behalf, should release the run once incoming payments are reconciled.

1. Open Credit Control > Credit Control Home and find the Daily Finance release panel.
2. Check that incoming payments have been recorded and matched to the right invoices.
3. Click Payments reconciled - release automation to release today’s run.

The panel shows whether the run is waiting, released, running or complete. It also tells you when reminders and automatic release are due.

Unless Hold is on, the platform releases the run automatically at the configured time if nobody releases it first.

An early release waits until the working day starts. A release too late to finish before midnight is recorded as a missed run.

Hold automatic release

Use Hold when a payment feed is late or nobody is available to check incoming payments.

Hold is off by default.

Choose Hold in the Daily Finance release panel. It applies across the whole platform and stays on until you choose Remove Hold. Finance reminders continue while today’s run awaits release.

You can release today’s run while keeping automatic release on hold for future days. Once payments are checked, choose Payments reconciled - release automation. This leaves Hold on.

Hold does not stop work already queued or running, or undo a release. You can set it after today’s run finishes, or on a non-business day, ready for the next run.

Resume automatic release

Choose Remove Hold when normal automatic release can resume.

Automatic release resumes at the next scheduled check. If today’s automatic release time has passed, it can release today while there is still time to run.

Business days left unreleased under Hold appear as Held by Finance in Automation. They do not raise missed-run failure alerts.

Watching what happened

Open Automation to review each run’s enrolments, prepared work, queued correspondence, blocked items and errors.

Use the communication history to check delivery. Use Results to review cash collected.