Using Stripe

Once your Stripe account is connected, the platform uses it to collect card payments from your customers.

Card Payments

Manage customer cards, send payment links, and collect payments automatically or manually. For full guidance, see Payment Cards.

Direct Debit Collections

Where you collect by Direct Debit through Stripe, the platform asks Stripe to take the payment on the Collection Date held against it, so the date shown on a Direct Debit run or on the collection is the date the debit is attempted. That is the attempt date rather than the date the money arrives: Bacs still takes a further four business days to confirm success or failure, or seven where a new mandate has to be collected first.

Stripe accepts a collection date between 3 and 15 calendar days ahead, inclusive. Either side of that window:

• Sooner than 3 days ahead, including today or a date in the past, no date is sent and Stripe collects as soon as it is able. This is the ordinary case for collecting on bill delivery, and there is no delay.
• More than 15 days ahead, the collection is rejected rather than taken early, so money is never collected sooner than the customer was told. The rejection raises a ticket, TODO and correspondence in the same way as a provider rejection, and the collection can be attempted again once the date falls inside the window.

This applies to Stripe Direct Debit only, and needs no configuration.

Expected Payments

Control payment amounts and track upcoming collections using Expected Payments.